Refund policy

Last updated: 5 October 2026

Please read this policy before you order. We don't accept returns or exchanges, and we don't give refunds for change of mind. Please check the sizes, measurements and materials on the product page before you buy, and email us at amoghsaxena45@gmail.com if anything isn't clear.

No returns or exchanges

We can't accept items back, so please don't post anything back to us or to the sender address on your parcel. Items sent back can't be refunded.
We don't offer exchanges. If you need a different size or colour, you're welcome to place a new order.
We don't give refunds for change of mind, for example if you no longer need an item or chose the wrong size.

If your order doesn't arrive, or arrives damaged or wrong

If something goes wrong with your order, we'll put it right, and you won't need to send anything back. Claims can only be made by email, to amoghsaxena45@gmail.com.

Damaged, faulty or wrong item: email us within 30 days of delivery with your order number and clear photos of the item and its packaging. Once we've checked the photos, we'll send you a replacement or refund that item.
Lost parcel: if your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of dispatch, email us with your order number. We'll investigate with the carrier and, if your parcel is lost, we'll send a replacement or give you a full refund.

Cancelling an order

If you'd like to cancel, email us as soon as possible with your order number. If your order hasn't been processed yet, we'll cancel it and refund you in full. Once an order has been processed or dispatched, it can't be cancelled.

How refunds are paid

Approved refunds go back to your original payment method within 14 days. Your bank or card provider may take a few more business days to show it. Refunds are made in US dollars, so the amount in your own currency may differ slightly because of exchange rates.

Your legal rights

This policy doesn't affect your rights under the consumer laws of the country where you live. For example, customers in Australia are entitled to a replacement or refund for a major failure under the Australian Consumer Law. Where the law gives you more than this policy does, the law applies.